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Welcome Home to Paradise

Terms and Conditions of Rental

 

Paradise Properties offers the short term rental/letting of the Property named on the Registration Form, to the person of 21 years or over named as the Party Leader and to the named party members (on the Registration Form), hereinafter referred to as the Guest, under the terms set out below.

 

Email Booking

 

Paradise Properties will provide a written quotation by web page, email or facsimile showing the total rental fee to the Guest for the Property. Quotations are valid for 30 days, unless and until the Property is either booked by a third party, or Paradise Properties receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, facsimile, web entry or other written device to book the Property, Paradise Properties will issue a Rental Agreement by email, facsimile or postal mail to the Guest. Only on release of the Rental Agreement from Paradise Properties is the booking determined as confirmed..

 

 

Acceptance

 

The Guest agrees that payment of the rental deposit sum to Paradise Properties will signify their full acceptance of these Terms and Conditions of Rental.

 

Payments

 

The Guest agrees and acknowledges that Paradise Properties will not release the Property or any service prior to receipt by Paradise Properties of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to provision of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 30 days prior to arrival. In the event of late payment, or failure to pay, Paradise Properties reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to

cover the calculated percentage, Paradise Properties reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where the Guest chooses to amend their booking 30 days or more prior to arrival, resulting in a change in the property size or location, or a change of dates of stay, a $100 Booking Administration Fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, Paradise Properties will charge the $100 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below. Any

changes to existing bookings within 30 days of arrival will not be permitted.

Paradise Proeprties reserves the right to amend rates at any time. Pre-existing reservations, where the Guest has made a payment, will remain at the pre-amendment pricing.

 

Rental period

 

The Guest agrees, and Paradise Properties permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Booking Contract).

 

Check in

 

Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of Paradise Properties, any Guest arriving to the Property before that time may be refused. Within 24 hours of arrival at the Property, the Guest agrees to advise Paradise Properties of any damages or loss within 1 working day. Failure to advise Paradise Properties within one day will be deemed confirmation that the Guest accepts the Property as found, and accepts responsibility for all damages or loss found at the Property on departure of the Guest.

 

Check out

 

Check out is on the date of departure as shown on the Rental Agreement, at 10:00 am. All keys must be returned to the keysafe of the Property by 10:00 am on the date of departure. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest may be required to pay a penalty charge of one day’s rental.

 

Basis of Rental

 

Properties offered for short-term rental through Paradise Properties are provided on a self-catering basis. Paradise Properties provides a complimentary starter pack of toiletries, including soap, toilet paper, trash bags, etc. Once these items are used, it is the guests’ responsibility to replenish them.

 

Damages to Home

 

Where a Guest is found to have brought a pet to the property or smoked within the Property without prior written permission, a bill of $500 will be made to the Guest to compensate for additional cleaning requirements, which will be charged to the credit card of the guest or billed to the Guest, and the Guest agrees to pay within 14 days.

 

The Guest agrees that Paradise Properties can charge additional fees to cover:

* Early arrival or late departure charges * Non-return of keys

* Loss or breakage of inventory items * Damage to the Property or its equipment

 

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Security Deposit Protection Plan

The Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3000.00.  Any damages that exceed $3000.00 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3000.00.  Certain terms and conditions apply.  Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy.  The Security Deposit Protection can be purchased up to, and including at, check-in.   By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Paradise Properties any amount payable under the terms and conditions of the Security Deposit Protection.  Please contact Paradise Properties directly if you do not wish to participate in this plan or assignment.

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Where there is loss or damage to the property exceeding the policy limit, Paradise Properties will charge the shortfall to the Guest credit card or will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, Paradise Properties reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where Paradise Properties finds damage or loss to the Property following the Guests departure that, in the view of Paradise Properties, constitutes malicious or wanton damage, Paradise Properties reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.

 

Pets

Pets are not permitted in the Properties except as otherwise noted. Guests with pets are advised to place their pet at another facility. In the event that the Guest brings a pet to the Property, Paradise Properties will levy a charge of $500 to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet. Failure to pay the charge described above, or refusal, will result in the Guests eviction from the Property, and loss of all rental money paid.


Cancellation

The Guest may cancel their booking at any time up to or during the rental period. In the event that the Guest exercises their right to cancel, Paradise Properties will levy the following cancellation penalty percentage rates of the Total Rental Fee

(amount shown on the rental agreement):

Up to 30 days prior to the arrival date 20%

Less than 30 days prior to the arrival date 100%

Paradise Properties regrets that it is unable to waive any of the cancellation charges above, whatever the circumstances. Paradise Properties recommends that all guests take out adequate cancellation or vacation insurance either through their insurance broker, travel agent or through Paradise Properties.

Please note that stays booked with the advance booking/payment option are 100% non-refundable.


Service Level

Paradise Properties agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows.

Paradise Properties agrees to provide a maximum 4-hour response to remedy problems that, at the sole discretion of Paradise Properties constitute emergencies, which would affect the safety of the Guest.

Any problems arising during Rental Period at the Property that do not constitute an emergency as determined by Paradise Properties will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of Paradise Properties.

 

Limitation of Liability

Paradise properties makes all reasonable efforts to provide advice and safety information. This information can be found in the Welcome Book at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. Paradise Properties is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Welcome Book. In addition, Paradise Properties states the

following:

? Paradise Properties will not release the physical address of the Property to the Guest prior to full payment of all required fees.  This is a security measure.

Paradise Properties does not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify Paradise Properties within 1 working day such that Paradise Properties may elect to affect a remedy to the failure.

Paradise Properties does not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provide information and advice in the Welcome Book to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest makes use of any advice given by the Company or its representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then Paradise Properties of the lost or stolen items. Paradise Properties will either make good and secure the Property, or will transfer the Guest to another Property, where the original cannot

be secured, and this will be the extent of its liability to the Guest under such circumstances.

Paradise properties or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, Paradise Properties will provide notice to the Guest prior to such entrance.

Paradise Properties accepts no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Company provides information and advice in the Welcome Book to the Guest in an advisory capacity only, with no guarantee or promise implied.

? The Guest must ensure that Children are supervised at all times. It is the policy of Paradise Properties that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.

? Paradise Properties does not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, or utility providers.

Paradise Properties does not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Paradise Properties' control, and is regarded as an act of nature (see below).

? Paradise Properties does not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.

Paradise Properties does not accept liability for removal of the Property from the marketplace, or transfer of the Property to another company by the Owner that results in the Property becoming unavailable for the Rental period.

Wherever such an event occurs, Paradise Properties will offer the Guest a suitable alternative accommodation of equal or better quality, subject to availability. In the event that the Guest refuses the offered alternate property, then the Guest may cancel the booking, and Paradise Properties will refund the total rental fee.

? Failure to comply with any of the terms herein will, at the sole discretion of Paradise Properties, result in the eviction of the Guest from the Property, without recompense or refund.